{"id":1744,"date":"2025-01-17T10:08:59","date_gmt":"2025-01-17T10:08:59","guid":{"rendered":"https:\/\/greymind.net\/wjs2\/?page_id=1744"},"modified":"2026-04-20T13:04:33","modified_gmt":"2026-04-20T13:04:33","slug":"complaints-handling-policy","status":"publish","type":"page","link":"https:\/\/greymind.net\/wjs2\/complaints-handling-policy\/","title":{"rendered":"Complaints Handling Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Wright Justice Solicitors is committed to providing the best possible service. If you become unhappy with the service provided or with a bill, you should inform us as soon as possible so that we can try to resolve the issue fairly and promptly.<\/p><h2 class=\"wp-block-heading\">1. Raising a Complaint<\/h2><p class=\"wp-block-paragraph\">In the first instance, you may wish to contact the person handling your matter to discuss your concerns. If you would like to make a formal complaint, you can contact us using the details below.<\/p><p class=\"wp-block-paragraph\">Making a complaint will not affect how we handle your case.<\/p><h2 class=\"wp-block-heading\">2. Contact Details for Complaints<\/h2><p class=\"wp-block-paragraph\">Formal complaints can be made by post, telephone, or email:<\/p><ul class=\"wp-block-list\"><li><strong>Address:<\/strong> 535 Coventry Road, Birmingham B10 0LL<\/li>\n\n<li><strong>Phone:<\/strong> 0121 7724512<\/li>\n\n<li><strong>Email:<\/strong> <a>compliance@wrightjustice.co.uk<\/a><\/li><\/ul><h2 class=\"wp-block-heading\">3. Our Complaints Procedure<\/h2><p class=\"wp-block-paragraph\">Once we receive your complaint:<\/p><ul class=\"wp-block-list\"><li>We will acknowledge your complaint within 7 working days<\/li>\n\n<li>We will investigate the matter internally<\/li>\n\n<li>The complaint will usually be reviewed by the Legal Compliance Officer, Mr M T Abdullah<\/li>\n\n<li>If the complaint concerns Mr Abdullah, it will be referred to a senior solicitor of the firm<\/li>\n\n<li>We may invite you to a meeting to discuss the issue<\/li>\n\n<li>If a meeting is not appropriate, we will send a detailed written response<\/li>\n\n<li>If you remain dissatisfied, a further internal review can be arranged<\/li>\n\n<li>A final written response will then be issued<\/li><\/ul><h2 class=\"wp-block-heading\">4. Timeframes<\/h2><p class=\"wp-block-paragraph\">The firm aims to:<\/p><ul class=\"wp-block-list\"><li>Acknowledge complaints within 7 working days<\/li>\n\n<li>Arrange a meeting or issue a detailed response within 28 working days of acknowledgement<\/li>\n\n<li>Provide a final review outcome within 21 working days of a review request<\/li><\/ul><p class=\"wp-block-paragraph\">If any of these timescales need to change, the firm will explain why.<\/p><h2 class=\"wp-block-heading\">5. Complaints About Bills<\/h2><p class=\"wp-block-paragraph\">This complaints procedure also applies to complaints about bills. You may also have the right to apply to the court for an assessment of a bill under Part III of the Solicitors Act 1974.<\/p><p class=\"wp-block-paragraph\">If all or part of a bill remains unpaid, the firm may be entitled to charge interest.<\/p><h2 class=\"wp-block-heading\">6. Legal Ombudsman<\/h2><p class=\"wp-block-paragraph\">If you are not satisfied with our final response, you may contact the Legal Ombudsman.<\/p><ul class=\"wp-block-list\"><li><strong>Address:<\/strong> PO Box 6806, Wolverhampton, WV1 9WJ<\/li>\n\n<li><strong>Phone:<\/strong> 0300 555 0333<\/li>\n\n<li><strong>Email:<\/strong> <a>enquiries@legalombudsman.org.uk<\/a><\/li><\/ul><p class=\"wp-block-paragraph\">You must usually refer your complaint to the Legal Ombudsman within 6 months of receiving our final response and within the applicable time limits set out in their rules.<\/p><h2 class=\"wp-block-heading\">7. Solicitors Regulation Authority<\/h2><p class=\"wp-block-paragraph\">If your concern relates to professional misconduct, dishonesty, unfair treatment, or misuse of money, you may raise the matter with the Solicitors Regulation Authority.<\/p><p class=\"wp-block-paragraph\">Information about raising concerns with the SRA is available on their website.<\/p>","protected":false},"excerpt":{"rendered":"<p>Wright Justice Solicitors is committed to providing the best possible service. If you become unhappy with the service provided or with a bill, you should inform us as soon as [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_siteseo_robots_primary_cat":"","pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-1744","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/greymind.net\/wjs2\/wp-json\/wp\/v2\/pages\/1744","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/greymind.net\/wjs2\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/greymind.net\/wjs2\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/greymind.net\/wjs2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/greymind.net\/wjs2\/wp-json\/wp\/v2\/comments?post=1744"}],"version-history":[{"count":5,"href":"https:\/\/greymind.net\/wjs2\/wp-json\/wp\/v2\/pages\/1744\/revisions"}],"predecessor-version":[{"id":3976,"href":"https:\/\/greymind.net\/wjs2\/wp-json\/wp\/v2\/pages\/1744\/revisions\/3976"}],"wp:attachment":[{"href":"https:\/\/greymind.net\/wjs2\/wp-json\/wp\/v2\/media?parent=1744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}